FREQUENTLY ASKED QUESTIONS

1. Does the yarn comes on separate cones, if I buy 300 grams, for example? 

  • No, if you buy, for example, merino wool, white 3 quantities by 100 grams - you will receive the 300 grams on one cone. We don't split yarn, to avoid extra costs of paper cone and transportation costs and most importantly we don't know are you a machine knitter or the hand knitter and for what purpose you will use the yarn. 

2. Where to write the DPD or OMNIVA parcel shop address for  deliveries within Latvia, Estonia and Lithuania?

  • Please use the first line of address to write your nearest DPD or OMNIVA parcel shop. Please be aware, that DPD can reschedule your parcel to the other nearest DPD parcel shop if the original you preferred is full at the moment.

3. Can I pay with bank card?

  • Yes, you are welcome to pay with your bank card, as long your card is valid for online shopping. Please, after you fulfil details of your card, press the button - next. It is the common mistake, that customer after fulfilling the card details change the payment method to the paypal or bank transfer. That means all the card details are deleted and you don't pay with card, but with PayPal or bank transfer.

4. What other types of payments you have?

  • We accept PAYPAL payments and also bank transfer. Bank transfer means - you don't pay at the moment you finish your order online. You receive the Invoice from us and then you pay through your online bank. After we receive the payment, we dispatch your order.